Refund & Cancellation Policy

Last updated: September 26, 2026

This policy explains when you can cancel an order or table booking on Jumble Eats and when you are eligible for a refund.

1. Cancelling a delivery or pickup order

• Before the restaurant accepts the order: you can cancel from the app and receive a full refund.
• After the restaurant starts preparing the order: cancellation may not be possible, because the food is already being made. If it is allowed, a cancellation charge up to the full order value may apply.
• If the restaurant cancels or cannot fulfil your order: you receive a full refund.

2. Problems with your order

If an item is missing, wrong, damaged or of poor quality, report it from the order screen in the app within 24 hours of delivery or pickup, with a photo where possible. After review, we may offer a full or partial refund, or a replacement from the restaurant.

3. Delivery issues

• If your order is not delivered because of a problem on our or the restaurant's side, you receive a full refund.
• If the rider cannot deliver because the address is wrong or you cannot be reached after reasonable attempts, the order may not be eligible for a refund.

4. Pickup orders not collected

If a pickup order is not collected within a reasonable time after it is ready, the restaurant may discard it and the order is not eligible for a refund.

5. Table bookings

• You can cancel a table booking from the app at any time before your booking time.
• If a restaurant takes an advance or deposit for a booking, the refund rules for that deposit are shown before you confirm the booking.
• If the restaurant cancels your booking, any amount you paid for it is refunded in full.

6. Dine-in (scan & order)

Orders placed by scanning a table code go straight to the kitchen. Please speak to the restaurant staff if you need to change or cancel an item. Refunds for dine-in orders paid in the app are handled in the same way as section 2.

7. How refunds are paid

Approved refunds are returned to the original payment method. Refunds are usually processed within 5–7 business days, though the time for the amount to show in your account depends on your bank or payment provider. Orders paid in cash are refunded by the restaurant or as agreed with our support team.

8. Contact us

For help with a cancellation or refund, use Help in the app or write to support@jumbleeats.com with your order number.